Cancellation & Refund Policy

This policy explains cancellation charges and refund timelines in plain language.

30+ days before departure: 100% refund, minus processing fee.
15–29 days before departure: 50% refund.
7–14 days before departure: 25% refund.
Less than 7 days before departure: no refund.
No-show: no refund.

Why cancellation slabs exist

Travel bookings involve advance commitments with hotels, transport operators, and activity partners. Cancellation slabs reflect vendor recovery timelines and operational costs that increase closer to departure. We aim to keep this policy predictable so travelers can make informed decisions early.

Wherever possible, we attempt date changes or credit options before moving to cancellation. However, final outcomes depend on confirmed booking terms with third-party providers at the time of request.

Force majeure

If travel is impacted by natural disasters, government restrictions, or major operational shutdowns, refunds and credits will be handled based on vendor recovery and applicable regulations.

How to initiate cancellation

Send a WhatsApp or email cancellation request within 24 hours of your decision, with booking reference and traveler details. Approved refunds are processed in 5–7 working days.

Refund processing time starts after all vendor-side recovery confirmations are received. Bank processing cycles can vary by payment method and account type.

We recommend keeping all payment receipts, invoice references, and written communication in one thread so cancellation processing can be completed without delays. Missing booking references may extend verification timelines.

This policy may be revised when supplier frameworks or regulatory guidelines change. Any update applies prospectively and will be reflected on this page with the latest revision context.